Questions about the Quark digital department
F.A.Q.
Who are you and where do you work?
Quark Digital Agency is the operational digital department for SMEs, professionals, and brands that want a ready-made team without hiring in-house. We handle websites, e-commerce, apps, software, SEO, marketing, and ongoing technical support. We are based in Rome and work remotely with clients across Italy and abroad.
What services do you offer?
We offer both ongoing and project-based digital services.
Websites and e-commerce: design, maintenance, optimization, and continuous improvements.
Apps, web apps, and software: tailored tools for internal processes, digital services, and automations.
SEO and marketing: content, campaigns, technical optimization, and visibility growth.
Operational support: updates, monitoring, troubleshooting, hosting, and assistance.
Digital consulting: analysis, priorities, workflow organization, and technical decisions.
When does a monthly digital department make sense?
It makes sense when you need continuity, fast execution, and one team that can handle different areas without forcing you to coordinate multiple suppliers. It is ideal for brands that need steady technical support, regular improvements, marketing execution, and operational follow-through over time.
How does onboarding work?
We always start from a quick contact. You explain the goal, the problem, or the operational need, and we understand whether you need a one-off project, a targeted intervention, or an ongoing retainer.
1. Initial review: we collect context, materials, and priorities.
2. Operational proposal: we define activities, timing, scope, and pricing.
3. Clear agreement: we specify what is included, what is excluded, and how the work is managed.
4. Activation: we open the project or activate the monthly retainer and start operational work.
Do you provide service agreements in advance?
Yes. Transparency is part of the Quark setup. Our public agreements help you understand the standard framework before starting. They cover the core terms of collaboration, while custom requests, add-ons, or specific operational constraints are defined inside the final proposal and agreement for your project.
Can I cancel an active service?
Yes, but the exact cancellation terms depend on the service format and on the agreement already signed. One-off projects, recurring management, and retainers do not work the same way. That is why the contract always defines notice periods, responsibilities, delivered work, and any remaining obligations.
How do payments work?
Payment terms depend on the service and are specified in the agreement. Depending on the project, we can structure single payments, staged payments, or monthly recurring retainers. The important point is that scope, timing, and pricing are defined clearly before activation.
Can we meet in person?
Yes. We can organize in-person meetings at our headquarters in Pomezia, near Rome, or work remotely by call. Depending on the project, on-site meetings or visits can also be arranged. When travel or extra logistics are needed, we define them in advance so everything remains clear.
How can I contact you?
You can contact us through the main channels listed on the site: email, phone, WhatsApp, and the quote request form. If you already know the type of support you need, the fastest path is to use the request form and tell us about the project, timing, and priorities.